iLite Infosoft

Support & Contact

Found a bug, have a feature idea, or need help with a purchase? We're happy to help.

Email us

Please include the app name, whether you use Lite or Pro, your Android version, and a short description of the issue.

Response time

We usually reply within 1–2 business days. For refunds on Pro purchases, you can also request one directly through Google Play.

Google Play refund help

Frequently asked questions

What is the difference between Lite and Pro?

Lite is free and supported by ads. Pro removes all ads and unlocks every feature with a one-time purchase.

Are my files uploaded anywhere?

No. All documents and images are processed on your device and never uploaded to our servers.

I bought Pro but features are still locked.

Make sure you are signed in to the same Google account used for the purchase, then reopen the app. If it still does not work, email us with your order number.

Do I need to create an account?

No. None of our apps require an account, so there is no account data to delete.

Why does Magnify Glass need camera permission?

The camera powers the live magnified view. Frames stay on your device and are only saved if you choose to.